Legal, Terms & Privacy
Terms & Conditions
This website (the “Website”) is owned and operated by AOB and is hosted and managed in the Republic of South Africa. By accessing or using the Website, you agree to these Terms & Conditions (the “Terms”). If you do not agree, please do not use the Website.
- Use of the Website is at your own risk. We make no warranties—express or implied—regarding the Website, including that functions will be uninterrupted or error‑free, or that the Website or servers are free of viruses or harmful components.
- To the extent permitted by law, AOB will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your access to or use of the Website or any purchase of products or services.
- You agree, to the extent permitted by law, to indemnify AOB against any loss, damage, or liability arising from any act or omission by you or a third party acting on your behalf in connection with your use of the Website and/or any purchase.
- If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
- No indulgence or failure by AOB to enforce any right shall constitute a waiver of such right.
Disclaimer
All information on the Website is provided “as is” and for general information purposes only. Product images are for illustration unless stated otherwise. Availability may vary by location.
Products & Promotions
- We reserve the right to limit quantities of promotional products to six (6) per customer unless stated otherwise.
- Prices are shown in South African Rand (ZAR), include VAT, and are valid at the time of publication but may change without notice.
- We take reasonable care to reflect product descriptions, availability, prices, and delivery charges accurately. Where an incorrect price was charged, we will refund amounts already paid for that item.
- Prices may differ when claiming from a medical aid. Not all products are available in all locations. Please contact your nearest AOB outlet to confirm availability and price.
Refunds
Refunds are not automatic. The decision to refund is at the discretion of the relevant manager or pharmacist after inspection of the returned item. Refunds may be processed via cash, electronic means, or card crediting, as appropriate.
Copyright & Intellectual Property
All material on this Website, including text, graphics, logos, images, and audio‑visual content, is protected by intellectual property laws. All rights are reserved by AOB or its licensors. No content may be reproduced or used without prior written consent.
Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights under applicable laws, including the Protection of Personal Information Act, 2013 (POPIA).
1) What information we collect
Information you provide: name, contact details (such as email address and phone number), and other information you choose to provide when requesting information, creating an account, participating in promotions, or contacting us.
Information collected automatically: IP address, device and browser characteristics, operating system, language preferences, referring URLs, general location, and usage data (pages viewed, features used, timestamps). This information helps us secure and operate the Website and for internal analytics.
- Log & usage data: diagnostic and performance data captured in server logs.
- Device data: device identifiers, network, and system configuration.
- Location data: precise or imprecise location based on device settings. You can disable location sharing in your device settings, noting some features may be affected.
2) How we use your information
We process personal information based on our legitimate interests, to perform a contract with you, with your consent, and/or to comply with legal obligations. Typical purposes include:
- Providing, operating, and securing the Website and our services;
- Sending administrative information (feature updates, policy changes);
- Preventing fraud and abuse and enforcing our terms;
- Responding to legal requests;
- Marketing and promotional communications in line with your preferences (you may opt out at any time);
- Delivering contextual or interest‑based content and advertising;
- Analytics to improve products, services, and user experience.
4) Who we share with
Service providers and partners that help us operate our business, such as:
- Communication and collaboration tools;
- Data analytics and performance monitoring services;
- Customer support, sales, and marketing platforms;
- Testing and hosting providers.
If processing is based on consent, you may withdraw consent at any time.
6) How long we keep information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required or permitted by law. When no longer needed, we will delete or anonymize the information. Where deletion is not immediately possible (e.g., backups), we will securely store and isolate the information until deletion is feasible.
7) How we keep information safe
We implement organizational and technical measures designed to protect personal information. However, no electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Use the Website in a secure environment and contact us if you suspect any misuse of your data.
8) Children & minors
We do not knowingly collect or market to children under 18. By using the Website, you confirm that you are at least 18 years old, or that you are a parent/guardian providing consent for use by a minor. If we learn that we have collected data from a child under 18 without appropriate consent, we will delete it and take steps to deactivate related accounts.
9) Your privacy rights
Depending on applicable laws, you may request access to, correction or deletion of your personal information, object to or restrict certain processing, or request data portability. To exercise these rights, contact us using the details below. You may also opt out of marketing communications at any time by using the unsubscribe mechanism in our emails.
10) Do‑Not‑Track
Some browsers provide a Do‑Not‑Track (DNT) signal. Currently we do not respond to DNT signals. If standards for DNT are adopted in future, we will update this notice.
11) Updates to this notice
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date and becomes effective once posted. For material changes, we may provide additional notice (e.g., on the Website or by direct communication).
12) Contact
Questions or concerns about this notice or our privacy practices? Email customarecare@aob.co.za or info@aob.co.za.
13) POPIA compliance (South Africa)
It may be necessary for AOB to disclose your personal information (as defined in the Protection of Personal Information Act 4 of 2013) to employees, associates, suppliers, business partners, and third‑party service providers assisting with ordering, delivery, claims, or customer support.
By providing personal information, you consent to its processing for the purposes described in this notice, which may include internal processing, sharing within AOB, limited sharing with third parties with whom we have strategic relationships, and receiving printed or electronic marketing content about offers and products, subject to your preferences.
You have the right, in accordance with legislation, to (a) access your personal information; (b) request correction, deletion, or destruction; and (c) object to processing. You may opt out of direct marketing at any time by contacting us in writing or using the unsubscribe links provided.
Please ensure your personal information is accurate and inform AOB of any changes.